Frequently Asked Questions
Everything you need to know about shopping with Don's Liquors & Wine.
Do I need to be present to sign for my delivery?
Yes. Federal law requires that someone 21 years of age or older with a valid government-issued ID must be present to sign for all alcohol deliveries. Carriers cannot leave packages at the door.
What states do you ship to?
Due to varying state regulations, we currently ship to a select list of states. Please enter your zip code at checkout to see if delivery is available in your area.
What is your return policy for wine and spirits?
We accept returns on unopened bottles within 14 days of purchase if the product is defective or damaged during transit. We cannot accept returns on chilled items or opened bottles due to safety regulations.
How do you ensure bottles don't break during shipping?
We use industry-standard, reinforced eco-friendly packaging designed specifically for glass bottles to minimize movement and provide maximum cushioning during the shipping process.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number so you can monitor your shipment and ensure someone is available for the required signature.
Do you offer local pickup for online orders?
Yes, we offer free local pickup at our storefront. Simply select the 'In-Store Pickup' option at checkout and wait for our confirmation email stating your order is ready.